terraform — cv-pipeline

$ terraform init
Initializing the backend...
Initializing provider plugins...
- Finding latest version of hashicorp/cv...
- Installing hashicorp/cv v4.2.0...
Terraform has been successfully initialized!

$ terraform plan
Refreshing state... [id=robert-gething-cv]
Terraform will perform the following actions:
# cv_website.portfolio will be created

Professional Summary

Site Reliability and Automation-focused IT professional with hands-on experience building monitoring, alerting, and incident response solutions in high-availability environments.

Designs and develops PowerShell-based automation to proactively detect issues and automatically raise incidents based on system behaviour and API responses. Works extensively with Dynatrace to implement synthetic monitoring and alerting, improving system visibility and reducing response times.

Experience spans infrastructure support, DevOps practices, and operational automation, with a strong focus on improving reliability, reducing manual intervention, and optimising monitoring strategies.

Core Skills

PowerShell, Bash, Python, REST APIs, Dynatrace, Synthetic Monitoring, Alerting, ELK, Nagios, Azure, AWS, CI/CD, Azure DevOps, Jenkins, Terraform, Ansible, Infrastructure as Code, Incident Management, Monitoring Optimisation, Reliability Engineering, Git, GitHub, DevOps, Automation

Certifications

Certified ScrumMaster®

Key Achievements

  • Automated incident creation using PowerShell and APIs, reducing manual workload
  • Implemented Dynatrace synthetic monitoring to improve system visibility
  • Reduced alert noise and improved response to critical incidents
  • Delivered automation solutions improving operational efficiency

Professional Experience

IT Operations Centre Analyst – IPO UK

Jun 2021 – Present

  • Manage and prioritise alerts in a high-availability production environment
  • Develop PowerShell automation scripts to trigger incident creation based on monitoring criteria and API responses
  • Configure and maintain Dynatrace synthetic monitoring and alerting
  • Improve alert quality through tuning and optimisation, reducing noise and focusing on high-impact incidents
  • Integrate monitoring tools with internal systems to streamline incident response workflows
  • Drive automation initiatives to reduce manual intervention and improve operational efficiency

Enterprise Support & Wintel Integration Engineer – Office for National Statistics

Feb 2020 – Jun 2021

  • Supported enterprise infrastructure using automated deployment and configuration scripting
  • Contributed to system stability and consistency through DevOps practices
  • Assisted with product upgrades and performance improvements
  • Worked collaboratively across teams to deliver reliable infrastructure services

Deskside Infrastructure Engineer – Office for National Statistics

Jul 2019 – Feb 2020

  • Delivered end-to-end infrastructure support across the service lifecycle
  • Monitored and improved system performance and reliability
  • Applied proactive troubleshooting to reduce recurring issues

Service Desk Technical Analyst – CGI

Nov 2017 – Jul 2019

  • Provided technical support for system, software, hardware and network queries
  • Developed strong problem-solving and communication skills in a busy environment
  • Gained excellent knowledge of Microsoft Operating Systems, ITIL framework and SLA management

Director – Robert Gething Ltd

Dec 2013 – Nov 2017

  • Founded and ran a web design company serving a nationwide client base
  • Delivered bespoke websites using WordPress, responsive design and SEO
  • Managed client relationships, consultations and project delivery

ICT Technician – Westmonmouth School

Feb 2011 – Jul 2011

  • Managed Active Directory domain, user accounts and Exchange mailboxes
  • Maintained network-based antivirus solutions and imaged machines using Symantec Ghost
  • Wrote batch files and VB scripts to automate system processes

Education

Part Time MSc Computer Security (Studies) – University of South Wales (2012 – 2013)

BSc Computer Forensics – University of Glamorgan (2010 – 2012)

HND Computer Forensics – University of Glamorgan (2008 – 2010)

BTech Computer Science – Coleg Gwent Pontypool (2006 – 2008)

References

Available on request.